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Privacy Policy

Effective date: 20 February 2026

1. Introduction

Big Flare LLC ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

We may update this policy from time to time. We encourage you to review this page periodically for any changes.

2. Information We Collect

We may collect the following information:

  • Name and job title
  • Contact information, including email addresses
  • Demographic data such as postal code, preferences, and interests
  • Information relevant to customer surveys and promotional offers
  • Data submitted through forms on our website (e.g. Growth Roadmap requests, newsletter sign-ups)

3. How We Use Your Information

We use your information to:

  • Maintain internal records
  • Improve our products and services
  • Send promotional emails about products, services, and special offers (with your consent)
  • Conduct market research via email, phone, or mail
  • Customise your website experience based on your interests

4. Legal Basis for Processing (GDPR)

If you are located in the United Kingdom or European Economic Area, we process your personal data under the following legal bases:

  • Consent: We rely on your consent to send you marketing emails, newsletters, and promotional communications. You may withdraw consent at any time by clicking the unsubscribe link in any email or contacting us directly. We also rely on consent for the use of non-essential cookies (analytics and marketing cookies).
  • Contractual necessity: We process data that is necessary to deliver the services you have requested — for example, when you book a Growth Roadmap consultation, submit a consultation request, or purchase a service from us.
  • Legitimate interest: We use analytics data (such as page views and site usage patterns) to improve our website and services. We may also process data for fraud prevention and site security. We balance these interests against your rights and only process data where the impact on you is minimal.
  • Legal obligation: We retain certain records (such as payment and invoicing data) where required by tax, accounting, or other legal obligations.

5. Data Sharing and Third Parties

We do not sell or lease your personal information to third parties without your permission, unless required by law.

We use the following categories of third-party services to operate our website and deliver our services:

  • Analytics — Google Analytics 4: We use Google Analytics 4 to understand how visitors interact with our website. GA4 collects anonymised usage data such as pages visited, session duration, and general location (country/region). IP addresses are anonymised before processing. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Advertising — Google Ads and Meta (Facebook) Pixel: We use Google Ads conversion tracking and the Meta Pixel to measure the effectiveness of our advertising campaigns and to build remarketing audiences. These tools may place cookies on your device and collect data about your interactions with our website and ads. You can manage your ad preferences through Google Ad Settings and Meta Ad Preferences.
  • CRM & Communications — Go High Level: We use Go High Level for our live chat widget, email marketing, and to manage form submissions. When you use our chat feature, submit a form, or subscribe to our newsletter, your data is processed through this platform.
  • Payments — Stripe: We use Stripe to process payments. When you make a purchase, your payment card details are submitted directly to Stripe and are not stored on our servers. Stripe's handling of your payment data is governed by their own privacy policy.

Our website may also contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyse web traffic, improve your experience, and deliver relevant advertising. A cookie is a small file placed on your device that helps us recognise you and remember your preferences.

We use the following types of cookies:

  • Essential cookies: These are necessary for the basic functionality of our website, including our chat widget and form submissions. They cannot be disabled without affecting your ability to use core features of the site.
  • Analytics cookies (Google Analytics 4): These cookies help us understand how visitors use our website by collecting anonymised data such as pages visited, time spent on site, and referral sources. This data helps us improve our content and user experience.
  • Marketing cookies (Google Ads, Meta Pixel): These cookies are used to track conversions from our advertising campaigns and to build remarketing audiences. They may collect data about your browsing behaviour across websites to deliver more relevant advertisements.

Managing cookies: You can manage cookies directly through your browser settings. Most browsers allow you to block or delete cookies — consult your browser's help documentation for instructions. Please note that declining cookies may limit your ability to use some features of our website.

7. Data Retention

We retain your personal data indefinitely unless you request its deletion or we are required by law to remove it.

If you request deletion of your data, we will honour your request within 30 days, unless we are legally required to retain it (for example, payment and invoicing records may need to be kept for tax or accounting purposes).

8. Your Rights

You may exercise the following rights regarding your personal information:

  • Restrict use: You can indicate that you do not wish to be contacted for direct marketing purposes by checking the relevant boxes on our forms.
  • Opt out: You can email us at hello@bigflare.com at any time to opt out of marketing communications.
  • Access: You can request details of personal information we hold about you.
  • Correction: If you believe any information we hold is inaccurate or incomplete, please contact us and we will promptly correct it.
  • Erasure (right to be forgotten): You can request that we delete the personal data we hold about you, unless we are legally required to retain it.
  • Data portability: You can request a copy of your personal data in a commonly used, machine-readable format (such as CSV) so that you can transfer it to another service provider.
  • Object to processing: You can object to our processing of your personal data where we rely on legitimate interest as our legal basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds.
  • Restrict processing: You can request that we limit how we use your data while a complaint or query is being resolved.

To exercise any of these rights, please contact us at hello@bigflare.com. We will respond to your request within 30 days.

If you are located in the United Kingdom, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. If you are located in the European Economic Area, you may lodge a complaint with your local data protection authority.

9. International Data Transfers

Big Flare LLC is based in the United States (Wyoming). If you access our website or use our services from outside the United States, your personal data may be transferred to and processed in the US, where data protection laws may differ from those in your country.

For users located in the United Kingdom or European Economic Area, we ensure that any transfer of personal data to the US or other countries is protected by appropriate safeguards, including:

  • Standard Contractual Clauses (SCCs): Where applicable, we use EU-approved Standard Contractual Clauses to govern data transfers.
  • Adequacy decisions: Where the European Commission or UK government has determined that a country provides an adequate level of data protection, we may rely on that decision.

Our third-party service providers — including Google, Meta, and Stripe — maintain their own data transfer compliance mechanisms and certifications. We encourage you to review their respective privacy policies for details on how they handle international transfers.

10. Data Security

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online, including:

  • Encryption in transit: All data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS).
  • Access controls: Access to personal data is restricted to authorised personnel who need it to perform their roles.
  • Third-party vetting: We only work with third-party service providers who demonstrate appropriate security practices and data protection standards.
  • Payment security: Payment card data is handled directly by Stripe, a PCI DSS Level 1 certified payment processor. We do not store your card details on our servers.

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the relevant supervisory authority in accordance with applicable law.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that information as promptly as possible. If you believe we may have collected data from a child, please contact us at hello@bigflare.com.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Information

For questions about this privacy policy, contact us:

  • Email: hello@bigflare.com
  • Address: Big Flare LLC, 30 North Gould St, Sheridan, WY 82801, United States